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服务业人力资源研究院
海底捞施永宏演讲:绩效管理是服务的指挥棒
人力资源大会 2019/06/14 15:39:00 3054


2018NIAN08YUE04RI,YOUFUWUYERENLIZIYUANYANJIUYUANZHUBAN,LECAIJoyHR、WEIHAIZIXUNLIANHECHENGBANDEDISIJIEZHONGGUOCANYINRENLIZIYUANDAHUIJI(DIERJIE)FUWUYELAODONGLIDAHUIZAIBEIJINGYUANMANLUOMU。

 

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BENCIDAHUI,HAIDILAOZUOWEIZHONGBANGTEYAOJIABIN,HEXIANCHANGLAIZIQUANGUODE500+CANYINHRYIQIQIJUXIANCHANG,GONGTONGFENXIANGCANYINRENLIZIYUANDETAOTIESHENGYAN。NAOLIJIDANG,BOKAICANYINGUANLIMIWU!


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BENCIHUIYIJINGYINGYUNJI,HUIYINEIRONGZHISHIMIDUJIDA。HAIDILAOLIANHECHUANGSHIRENSHIYONGHONGFENXIANGLEZHUTIYANJIANG《ZUZHIYUNXINGDEZHIHUIBANG—JIXIAOKAOHE》。TANTAOHEFENXILEJIXIAOKAOHEZAIRENLIGUANLIZHONGDEZHONGYAOXINGJIURUTONGZUZHIYUNXINGDEZHIHUIBANG。YIXIAWEISHIZONGDEYANJIANGNEIRONGZHENGLI:


RENLIGUANLIBINGBUSHIZHIYOUPEIXUN,CONGYUANGONGPEIXUN,DAOJIXIAOKAOHE,DAOXINCHOUFULI,ZAIDAOSHENGQIANYUTAOTAI,ZHENGTICHENGHUANZHUANGGOUCHENGLEYIGELIUCHENGHEZHIDUSHANGDETIXI。ZHEIGEHUANQIANWANBUNENGDUAN,YINWEIPEIXUN、JIXIAO、SHENGQIAN,RENHEYIGEHUANJIEDUANDEHUA,ZHEIGETIXIJIUBUWANSHANLE,PEIXUN、JIXIAOJIUBAIZUOLE。


JIXIAOKAOHEZAIRENLIZIYUANJIDAYAOSULI,WORENWEITAPAIMINGKAOQIAN,YINWEISUOYOUDEXINCHOUYEHAO,JINSHENGYUTAOTAIYEHAO,DOUSHIWEIRAOZHEJIXIAOKAOHEDEJIEGUOLAIYUNYONGDE。HAIDILAOYOUHENDUODEPEIXUN,PEIXUNDELUODIYEXUYAOJIXIAOKAOHEJIANYAN。


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餐饮行业困境


1.LAODONGMIJIXING、DIFUJIAZHI、SHICHANGJINGZHENGCANLIE;

2. JISHENGCHANHEFUWUYUYITI;

3. SIGAOYIZHANG:GAOCHENGBEN、GAOFANGZU、GAORENGONG、GAOFEIYONG、GONGZUOSHIJIANZHANG。


绩效考核的指标


JIXIAOKAOHEQISHIMEIYOUWANMEIDEFANGAN。


DAODIWOMENKAOHESHENME?WOMENJIXIAOKAOHEDEZUOYONGDAODISHISHENME?DAODIXIANGBANGZHUYUANGONGCHENGZHANG,ZHAOCHUTAGONGZUOZHONGDEYOUDIANHEQUEDIAN,HAISHIXIANGRANGTIANBOTIYUWANGYEJITISHENG?

 

RUGUOSHIYIBANGZHUYUANGONGCHENGZHANGWEIMUDE,NEIMEYEJIWEIZHIBIAOJIUMINGXIANBUSHIHE。RUGUOSHIYITIANBOTIYUWANGYEJITISHENGWEIMUDE,YEXUDUANQIYOUXIAO,DANSHIZHANGQIRENGJIUHAISHICUNZAIWENTI。

 

HAIDILAOZAI2016NIANDE4YUEDAO9YUEQIJIAN,YOUYUWAIMAIBUTIEYANZHONG,MENDIANSHENGYIXIAJIANGLE4%,HAIDILAOCHANGSHIZHEJIANGFANTAILVJIARUYEJIKAOHEDEBIAOZHUN。JIUYINCHULEYIXILIEMAFAN:YOUDEMENDIANYAOQINGQINQIPENGYOUGUOLAIYONGCAN;YOUDEMENDIANHAICAIYONGGUIDINGLIANGGERENYIZHUODEFANGSHI,SHIDEFANTAILVYIXIAJIUSHANGQULE。


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ZHEIZHONGQINGKUANGXIARUHENENGGOUBAOZHENGZHENSHIDEFANTAILV?HOULAIHAIDILAOZHAODAOLEWENTIDEGENYUAN,BAJICHUZUOHAO,FUWUZHILIANGTISHENG,BINGJIANGFANTAILVZHIBIAOQUDIAO,TONGNIAN9YUEFENFANTAILVJIUHUIFULE。


海底捞的绩效考核点


HAIDILAOJIANGKEHUTIYANSHEWEIJIXIAOKAOHEDEZHIBIAO,KEHUTIYANSHIZHIKERENCONGDINGCANDAOTAMENDIANDEJIUCANDAOLIDIANZHEIGEGUOCHENGZHONG,TANENGGOUTIYANDAODEDIANQUANBUDOUCHENGWEIKAOHEZHIBIAO,RUWEISHENG、CAIPINDEZHILIANG、SHANGCAISUDU、JIEZHANGDESUDU、FUWUDESUDU、FUWUDETAIDUDENGDENGSUOYIKEHUNENGDOUNENGTIYANDAOXIANGMU。


SHEILAIDINGZHIJIXIAOKAOHEDEZHIBIAO


JIXIAOKAOHEBIAOZHUNZHIDINGYOUYIGEHEXINYUANZE:KAOHEZHEYIDINGYAOHEBEIKAOHEZHEYIQIZHIDING,ERBUSHIYOUSHANGJIZUOZAIBANGONGSHILIMIANXIANG,YEBUSHISHUOSHANGJIDUIYUANGONGYOUYAOQIU,JIUDINGCHENGYIGEZHIBIAO,YIDINGSHISHANGXIAJIYIQIZHIDINGDE。YUANYINHENJIANDAN,SHOUXIANSHIYUANGONGDUIGANGWEIDEMIAOSHUGENGZHUNQUE;QICIYIJUYUANGONGDENENGLIZHIDINGBIAOZHUNGENGRONGYIBAOZHENGSHIXIAN。TUOLILEYUANGONGSHIJICAOZUOQINGKUANGDEKAOHEBIAOZHUNDOUBUJUKECANZHAOXING。

 

KAOHEYIBANYOUTAPINGHEZIPINGLIANGGEBUFENZUCHENG。ERHAIDILAOCHULEDIANZHANGPINGJIADIANYUAN、DIANZHANGYOUKEHUHEZONGBUKAOHE,HAIDUOLEYIGESHENMIJIABINKAOHE,HAIDILAOMEIGEYUEHUIZAIWANGSHANGZHAOMUSHENMIJIABIN,GUANCHAZHIHOUJIANGJIUCANTIYANXIECHENGBAOGAO,RANHOUHUAQIANGOUMAI。ZHEIZHONGXINGSHINENGBAOZHENGYANGBANLIANGZUGOUDA,DIERSHICHOUQUDEFENXIBAOGAOYIDINGZUYIRENXINFU。


绩效考核的八大误区


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ZONGJIELEBADIANZHEIXIENIANHAIDILAOYUDAOYECAIGUODEKENG,DANSHIMEIJIAQIYEDEQINGKUANGBINGBUWANQUANXIANGSI,JINJINWEICANYINYEHRMENZUOWEICANKAO。JIEXIALAIJIUFENXIANGJIXIAOKAOHEDELEIQU:


1. LINGDAOZUOZAIBANGONGSHIZHIDINGBIAOZHUN——YUBEIKAOHEZHEYIQIZHIDING。

2. KAOHEZHEBUDONGYEWU——KAOHEZHEYAOJINGTONGYEWU,QIEDEGAOWANGZHONG。

3. KAOHEJIEGUOZHONGYOULILUNFENZHANBI——ZHIKAOXIANCHANGCAOZUO。

4. KAOHEJIEGUOYIFENSHUJUEDUIZHILAIPANDING——PAIMINGZHI。

5. PEIXUNZILIAOYUKAOHEBIAOHUNXIAO——ZHIKAOCAOZUOJIEGUO,BUKAOCAOZUOLIUCHENG。

6. JIXIAOJIEGUOBUGOUTONG,WEIKAOHEERKAOHE——KAOHEHOUYAOGOUTONG,BANGFUCAISHIMUDE。

7. KAOHERENYUANNAZHEBIAOGEZAIXIANCHANGZOULAIZOUQU——KAOHERENYUANYINGZAIXIANCHANGCANYUFUWU。

8. KAOHEJIEGUOBUYUJINSHENGGUAGOU,ERSHIPINGYINXIANG——GENJUJIXIAOJIEGUOJINSHENG。


QISHIJIXIAOSHISHUANGRENJIAN,YOUHAODEYIMIAN,BIYOUCHADEYIMIAN。HENDUOTIANBOTIYUWANGDOUSIZAIJIXIAOSHANG,ZUODEHAODEJIXIAOSHIFEICHANGYOULIDEJILISHOUDUAN,ZUODEBUHAODEJIUSHIYIGEFUDAN,TASHIYIGEXIAOLVFEICHANGDIDEFUDAN,SUOYICHENGYEJIXIAOBAIYEJIXIAO,XIANGYAOZUOHAOJIANDANYOUXIAO,ZHEICAISHIHAODEJIXIAO。


 DISIJIEZHONGGUOCANYINRENLIZIYUANDAHUIYIRANLUOXIAWEIMU,ZHONGBANGJIABINHAIDILAONENGGOUBEIYEJIEGUANYI“BIAOGAN”“ANLI”“TOUBU”DECHENGHAO,10%DELIUSHILVYECHENGJIULETAYEJIEBIAOGANDEDIWEI。ZHEIGESHENHUADEBEIHOU,HAIYOUXUDUOZHIDEXUEXIDEDIFANG。RANGWOMENSHIMUYIDAIHAIDILAORIHOUDEFAZHAN!


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